You can raise a return (bridesmaids & accessories) via our portal here. We charge a £7.50 (approximately $10 depending on exchange rate) re-processing fee per order/return, this will be deducted automatically from your refund. Returns are shipped via
Shipping from the UK to the US is free of charge and will take 5-7 working days to arrive via FedEx. NEW TARIFFS FROM 9TH FEBRUARY 2025. The "De Minimis" tax exemption law no longer applies for orders under $800. All duties and taxes will be calculat
We can't currently offer exchanges for our US customers, if you need to return an item for a different size please return your dress for a refund and buy again separately!
To return your order, please go to our Returns Portal which can be found here. Enter your order number starting with the hashtag, then select your items for return. We don't currently offer US exchanges, if you require a different size dress, please
We are sorry there is something wrong with your order and we will try to resolve any order issues as quickly as possible. If your item is faulty, something is missing or you have received the wrong item, please contact us with details and pictures. C
We've all been there and understand the panic that sets in when you find out one of your best girls is pregnant. Luckily we get this a lot, so much so that we have even written a blog post about it - check it out here. If you have already bought from
We dye all of our fabric to our color specifications and there is a small chance that the color will vary slightly from different dye lots. Rest assured, we always try to color match as closely as we can, but sometimes that is not always possible. If
Returns are terrible for the environment; from extra shipping to wasted packaging in addition to the time-consuming task of repackaging, processing and even mending stock that has been damaged when trying on. We have chosen to join the many retailers
You can track your return using the link in your return confirmation email. Once your return has been received at our warehouse it can take up to 10 working days from the date of receipt to be processed. Once your order has been refunded and you rece