US ReturnsUpdated 3 months ago
You can raise a return (bridesmaids & accessories) via our portal here.
We charge a £7.50 (approximately $10 depending on exchange rate) re-processing fee per order/return, this will be deducted automatically from your refund. Returns are shipped via USPS.
Items must be unworn and in their original condition with all original tags attached.
To return a bridal order, please email our customer service team at [email protected] with your order number and reason for return and we can generate a shipping label. Please note that made-to-order bridal pieces cannot be returned or exchanged. We charge £7 per return to cover shipping and re-processing fees. Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a $25 dry cleaning fee.
Returns will be processed within 5 working days of receipt.