Delivery & Returns
UK Delivery
All UK Bridesmaid & Accessories orders over £150 qualify for free standard shipping and typically arrive within 2–5 working days. Shipping for orders under £150 is £4.99. Please note that during sale periods, lead times may be slightly longer (3–5 wo
UK Returns
Bridesmaids & Accessories. We offer a super easy 21 day refund and exchange policy which starts from the day you receive your order. Start a return here. Click on the link above to request your return postage label from our partners at Royal Mail (it
Exchanges
To return or exchange your order, please go to our Returns Portal which can be found here. Enter your order number starting with the hashtag, then select your items for return/ exchange. Exchanges are shipped within 2 working days of receiving your r
How can I create a return/exchange?
To return or exchange your order, please go to our Returns Portal which can be found here. Enter your order number starting with the hashtag, then select your items for return/ exchange. We currently only offer exchanges within the UK.
Report an Issue
To report any issues please contact our Customer Service team here with the following information:. Our customer service team will be in touch to provide you with the best resolution. Please note: If an item is returned to us with a fault without pri
My bridesmaid is pregnant - what do I do?
We've all been there and understand the panic that sets in when you find out one of your best girls is pregnant. Luckily we get this a lot, so much so that we have even written a blog post about it - check it out here. If you have already bought from
Do you offer nominated day delivery?
Currently we can't offer nominated day delivery but we do offer Express delivery via DHL which will arrive the next working day if ordering by 1pm
Is there colour variations between dresses?
We dye all of our fabric to our colour specifications and there is a small chance that the colour will vary slightly from different dye lots. Rest assured, we always try to colour match as closely as we can, but sometimes that is not always possible.
International Delivery & Returns
International Delivery. International shipping costs vary and will be calculated at checkout along with any duties payable. Our most popular shipping locations are listed below with prices. Australia - $48* (up to 20 working days). US & Canada - Free
Why do we charge for returns?
Returns are terrible for the environment; from extra shipping to wasted packaging in addition to the time-consuming task of repackaging, processing and even mending stock that has been damaged when trying on. We have chosen to join the many retailers
Where is my refund?
You can track your return using the link in your return confirmation email. Once your return has been received at our warehouse it can take up to 10 working days from the date of receipt to be processed. Once your order has been refunded and you rece
Cancel or amend my order
To cancel or amend you order you will need to contact our customer service team as soon as possible. Please email [email protected]. We cannot cancel or amend orders that are already being processed. Pre-orders can be cancelled if they have no